Frequently Asked Questions

What is TrueUPI?

TrueUPI is India's leading UPI fraud detection and reporting platform. It helps users verify UPI IDs instantly, get real-time fraud alerts, and contribute to making digital payments safer. Our platform combines community reporting with advanced analytics to create a comprehensive safety net for UPI transactions.

How does UPI verification work?

Our UPI ID verification system checks the provided UPI ID against our database of reported fraudulent IDs and suspicious patterns. It uses machine learning algorithms to analyze transaction patterns, user reports, and other security parameters to provide instant results showing the safety status of the UPI ID. When you input a UPI ID, we provide a comprehensive risk assessment based on historical data and community feedback.

Is TrueUPI free to use?

Yes, TrueUPI is completely free to use. We believe in making UPI payments safer for everyone without any cost barriers. Our platform is funded through partnerships and support from organizations committed to reducing digital payment fraud in India, allowing us to offer all our services without charging users.

How can I report a fraudulent UPI ID?

You can report fraudulent UPI IDs through our report page. Simply provide the UPI ID, describe the fraudulent activity, and upload any supporting evidence like screenshots of conversations or transaction receipts. Our team will review and verify the report within 24-48 hours. Once verified, the UPI ID will be added to our database to warn other users and help protect the community.

What do I get for reporting fraud?

By reporting fraud, you contribute to making UPI payments safer for everyone in India. Your reports help build our community database of suspicious UPI IDs, which helps protect others from becoming victims of fraud. Active contributors are recognized on our community leaderboard, where top contributors earn recognition badges and higher trust scores based on the quality and accuracy of their reports.

Is my personal data safe with TrueUPI?

Yes, we take data privacy very seriously. We use advanced encryption and security measures to protect your personal information. All user data is encrypted both in transit and at rest. We do not share your personal information with third parties without your explicit consent, except when required by law. Please read our privacy policy for detailed information about how we collect, use, and protect your data.

How accurate is the fraud detection?

Our fraud detection system is highly accurate, using community reports, machine learning algorithms, and pattern analysis. We continuously refine our detection models based on new data and emerging fraud patterns. However, we recommend users to always exercise caution and verify through multiple sources before making significant transactions. Our system provides risk scores rather than absolute judgments, giving you information to make better decisions.

Can I use TrueUPI on mobile devices?

Yes, TrueUPI is fully responsive and works seamlessly on all devices including smartphones, tablets, and desktop computers. We also have a Progressive Web App (PWA) for easy mobile access. The PWA can be installed on your home screen for quick access, providing a native app-like experience without requiring a separate download from app stores.

How do I create an account on TrueUPI?

You can create an account by clicking the "Sign Up" button and providing your email address and password. You can also sign up using your Google account for faster registration. Creating an account allows you to track your verification history, submit and manage fraud reports, build your community reputation, and receive personalized fraud alerts based on your transaction patterns and location.

What should I do if I encounter a suspected fraudulent UPI ID?

If you encounter a suspected fraudulent UPI ID, take these immediate steps:

1. Do not make any payments to the suspicious ID
2. Report it through our platform with details of the interaction
3. If you've already made a payment, contact your bank immediately to attempt to reverse the transaction
4. Report to cyber crime authorities using the official cyber crime portal
5. Preserve all communication and evidence related to the interaction

How often is the fraud database updated?

Our fraud database is updated in real-time as new reports are verified and processed. This ensures users always have access to the latest fraud information. Our system also incorporates machine learning to identify new patterns and update risk assessments dynamically. Additionally, we receive regular updates from our partnerships with financial institutions and cyber security organizations to enhance our database.

Can I access TrueUPI from anywhere in India?

Yes, TrueUPI is accessible from anywhere in India with an internet connection. Our service is designed to serve users across all states and territories. We've optimized the platform to work well even on slower internet connections, ensuring that users in all regions can benefit from our fraud protection services. We also support multiple Indian languages to make the platform accessible to a wider audience.